Terms and Conditions

Terms and Conditions

ACCEPTANCE OF TERMS

Please read these terms and conditions carefully before using this website. If you disagree with any part of this agreement, you should not use any of the products or services on the website and leave immediately.

  • You agree not to use the website for illegal purposes and will comply with all applicable laws and regulations.
  • You agree not to use the website in a manner that could impair its performance, corrupt its content, or reduce its overall functionality.
  • You also agree not to compromise the security of the website or attempt to access secure areas or sensitive information.
  • You agree to be fully responsible for any claim, expense, liability, losses, or costs, including legal fees, incurred by us arising from any breach of the terms and conditions set out in this agreement.

MODIFICATION

Vietnam-visa.org reserves the right to modify any part of this agreement without notice, and your continued use of the website will be deemed as acceptance of this agreement. We encourage users to regularly check the terms and conditions of this agreement.

We reserve the right to modify or remove any part of this site without warning or liability.

CANCELLATIONS AND REFUNDS

For Visa on Arrival Application

We have a no-refund policy for all Vietnam visa applications submitted through our website. It is important to contact us immediately if you wish to cancel your application to avoid unnecessary costs. Once an approval letter has been sent, we cannot refund the visa fee.

You must provide accurate information required for your visa application. Vietnam-visa.org is not responsible for any visa granted incorrectly or refused due to incorrect information, nor any associated losses. No refund will be provided in cases of incorrect information submitted by the applicant. We strongly advise you to verify your visa confirmation against your passport and personal information before departure.

This visa applies only to air travel, and by applying through our website, you agree to enter Vietnam by air. No refund will be given if you do not enter Vietnam by air after your visa is approved.

If your application is declined, all fees will be refunded. Refund processing may take 7-10 working days, or up to 15 working days in some cases, depending on the card issuer.

For E-visa Application

Expedited E-visa

  1. The fee for expedited e-visa service does not include the $25 USD government e-visa fee.
  2. The expedited e-visa service fee is non-refundable under any circumstances.

New E-visa Application

  1. The e-visa application on our website is for tourism purposes only. If you require a business or other visa type, please do not proceed.
  2. All fees related to the e-visa application process are non-refundable under any circumstances.
  3. Refunds are only issued if an e-visa application is rejected by the authorities. No other refunds will be granted.

VOCABULARY

Date format: dd/mm/yyyy - e.g., 12th June 1980

Time Zone: Vietnam standard time - GMT +7

Working days: Weekdays except for Saturday and Sunday.

Working hours: 8:00 AM to 4:00 PM on working days.

Multiple / Single entry: "Multiple" refers to multiple entries, not multiple applicants.

Multiple entries: This means you are allowed to enter and exit Vietnam multiple times within a specific period (1, 3, or 6 months). For example, a 6-month multiple-entry visa allows multiple entries and exits from the date of your arrival through the next 6 consecutive months.

Estimated Delivery Time:

The estimated visa delivery time is based on our last 30-day on-time rate and may be affected by factors beyond our control. While we strive to provide accurate estimates, we cannot guarantee exact delivery times. Delays may occur due to unforeseen circumstances or additional document requirements. Fees are non-refundable in the event of delays. It is recommended not to book flights until your visa is received.

Note: If your visa is delayed by more than 24 hours beyond the estimated delivery time, you will receive a full refund.

PROCESSING TIME AND SERVICE COMPLETION

Under normal circumstances, processing takes 2-3 working days, starting the next business day after we receive your payment and payment notification. In special cases, additional documents may be required, which could extend processing times. If this occurs, we will notify you by email.

Our service is considered complete once the e-visa has been sent to the email address you provided. If you do not receive the e-visa within the expected timeframe, you must notify us by email. Failure to do so within 3 days will result in the service being deemed complete. We are not responsible for delays caused by incorrect email addresses or failure to notify us about non-receipt of the e-visa.

Once the service is complete, and the e-visa has been sent, all applicant information will be automatically deleted from our system. Vietnam-visa.org assumes no liability for issues related to personal data and privacy.

FORCE MAJEURE

We are not responsible for any failure to perform caused by circumstances beyond our control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, strikes, government orders, policy changes, accidents, or other unforeseen events. If any of these occur, and entry is declined, we will not be liable for associated travel costs, and no refunds will be issued for completed services.

APPROVAL LETTER AMENDMENT

Once issued, approval letters cannot be amended. Please double-check all information before submitting your application. Corrections must be notified within 15 minutes of submission. After that, you will need to reapply for a new letter of approval to make changes.

APPROVAL LETTER VALIDITY DATE

The approval letter is valid for one month from the date you submit/enter on our order form, not from your actual arrival date in the country.

BUSINESS VISA

The visa on arrival is intended for tourism purposes only. By applying through our website, you agree to use the approval letter for tourism purposes. If you require a business visa approval letter, select "Business" on our application form.

DISCLAIMERS

  • We are not liable for any loss, delay, or cancellation of flight tickets, tours, or accommodations due to declined visa applications or late visa deliveries. In such cases, we will refund the amount paid to us.
  • Visa approval letters generally take 2 working days, but exceptions and delays may occur. We recommend applying for a visa at least 1-2 weeks before your travel date.
  • While visa stamping at Vietnam airports typically takes 15-20 minutes, it can sometimes take longer due to high passenger volume. We are not responsible for any losses caused by unexpected delays.
  • Applicants are responsible for ensuring the accuracy of information on the approval letter. If errors are found, contact us immediately for correction. We are not liable for any delay or loss caused by incorrect information. If the error is ours, we will correct it for free; if the error is on the applicant's side, the applicant must pay for a new approval letter, which takes 2-3 working days.
  • Vietnam visa approval letters are typically issued in groups, meaning your name, passport number, and date of birth may appear alongside others. If you require an individual approval letter, please email us at sales@vietnam-visa.org. Vietnam-visa.org is not responsible for any issues arising from group approval letters.
  • We reserve the right to refuse new visa requests or cancel existing visa requests made on our website. In such cases, a full refund will be provided.
  • Even if your visa application is approved, there remains a chance of denial at the Vietnam airport, especially if you have had previous issues with immigration or overstayed a visa. In such cases, we will refund the approval letter fee.
  • This website is not affiliated with the government. While we strive to provide accurate and up-to-date information, we cannot guarantee its accuracy at all times. We are not liable for any loss or damage resulting from